At RitzzPay Services, we strive to provide you with high-quality services and excellent customer support. Please read our Refund and Cancellation Policy carefully before making a payment.

Cancellation Policy

We regret to inform you that we do not entertain any cancellations of transactions once they have been processed. Once a payment is confirmed and completed, it cannot be cancelled or modified. We appreciate your understanding in this matter.

Refund Policy

We do not offer refunds for transactions once they have been processed. All payments are final.

Replacement Policy

a. Defective Transactions: In the rare event that you encounter a defective transaction (e.g., incorrect recharge or payment issues), we offer a replacement policy. To be eligible for a replacement, you must report the issue to us within 24 hours of the transaction.

b. Reporting Defective Transactions: To report a defective transaction, please send an email to info@ritzzpay.com within 24 hours of the transaction. Please include detailed information about the issue, along with any relevant screenshots or proof of the defect. Our customer service team will review your claim and provide further instructions on the replacement process.

c. Eligibility Criteria: To be eligible for a replacement, the transaction must be reported within the specified timeframe. We reserve the right to refuse replacement requests that do not meet these criteria.

d. Replacement Process: If your replacement request is approved, we will arrange for the necessary adjustments or corrections to be made to your transaction at no additional cost.

Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at info@ritzzpay.com.

By using our services, you agree to abide by the terms outlined in this Refund and Cancellation Policy.

Thank you for using RitzzPay Services. We appreciate your business!