Image Image Image Image Image

Privacy Policy

HOME Privacy Policy

Last updated on 26th May 2025

This Privacy Policy applies to Ritzzpay Services LLP, a company incorporated under the applicable laws of India, with its registered office at PH, Plot 82, Samath Nilayan, Sagar Society, Banjara Hills, Hyderabad, Telangana - 500073. References to “Ritzzpay,” “we,” “our,” or “us” within this document shall mean Ritzzpay Services LLP.

This policy outlines how Ritzzpay collects, stores, uses, and processes your Personal Information through our website, mobile applications, m-sites, chatbots, notifications, or any other medium used to deliver our services (hereinafter referred to as the “Platform”). By accessing, downloading, using our Platform, or providing information to avail of our products/services, you expressly agree to this Privacy Policy (“Policy”) and the applicable service/product terms and conditions. We respect your privacy and are committed to protecting your personal information, maintaining the highest standards of security.

This Privacy Policy is published and interpreted in accordance with applicable Indian laws and regulations, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Information Technology Act, 2000, and other applicable laws. If you do not agree with the terms outlined here, please refrain from using our Platform or services.

Information Collection

We collect your Personal Information when you use our Platform, engage with our services, or otherwise interact with us. The information collected is necessary for providing requested services and improving your experience with Ritzzpay.

Personal and Sensitive Personal Information collected, as applicable, includes but is not limited to:

Name, age, gender, photograph, address, phone number, email ID, and nominee details.
KYC-related details such as PAN, Aadhaar, voter ID, driving license (optional), income details, or other regulatory requirements.
Bank account details, wallet balance, transaction history, broker ledger balance, margins, and investment goals.
Device information such as device identifiers, browser plugins, IP address, location, and cookies.
SMS information stored on your device (e.g., OTPs for payments or logins).
Health and lifestyle information (if applicable to certain services).

We may also collect information at various stages, such as:

While visiting or registering on the Ritzzpay Platform.
During transactions or attempts to transact on the Platform.
While accessing emails, chat conversations, or notifications sent by Ritzzpay.
If you opt to participate in surveys or feedback requests.

Additionally, we may collect Personal Information from third-party sources such as financial institutions, credit reference agencies, or public databases, as per applicable laws.

Purpose and Use of Information

We use your Personal Information for the following purposes:

Account Creation and Identity Verification: To set up your account and verify your access credentials.
Service Fulfillment: To provide the products/services you have requested.
Compliance: To meet regulatory and legal obligations, including KYC and AML (Anti-Money Laundering) requirements.
Transaction Processing: To process payments, authenticate requests, and provide transaction-related support.
User Experience: To enhance your experience by analyzing behavior, providing recommendations, and offering personalized services.
Communication: To respond to your inquiries, provide updates, and inform you about offers or product enhancements.
Security: To detect and prevent fraud, ensure data security, and address illegal activities.
Legal Obligations: To comply with applicable laws and regulatory directives.

Cookies and Similar Technologies

Ritzzpay uses cookies and similar technologies to improve user experience and analyze website performance. Cookies are small data files stored on your device and help us:

Understand user preferences.
Improve platform navigation.
Retain user sessions and enhance security.

You can control or disable cookies through your browser settings. However, doing so may affect certain functionalities of the Platform.

Information Sharing and Disclosures

Your Personal Information may be shared with:

Service Providers and Business Partners: For fulfilling the services you have requested.
Regulatory Bodies: To comply with legal requirements or government initiatives.
Third Parties: For fraud prevention, risk management, or due diligence as mandated by law.
Mergers or Acquisitions: In case of corporate restructuring or acquisition of Ritzzpay’s assets.

Data Retention and Security

We retain Personal Information as required by law or for legitimate business purposes, after which it is securely deleted. Ritzzpay uses robust security measures, including firewalls, encryption, and access controls, to protect your information.

You are responsible for maintaining the confidentiality of your login credentials and OTPs. For additional security, we offer features like application locks.

Your Rights and Choices

You have the right to:

Access and review your Personal Information.
Revoke consent for specific processing activities.
Request the deletion of your account or Personal Information (subject to retention laws).

To exercise your rights, contact us at info@ritzzpay.com or call 8500541475.

Children’s Information

Ritzzpay does not knowingly collect information from children under 18. Use of our services is restricted to individuals who can legally form contracts under the Indian Contract Act, 1872.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting. Continued use of our Platform or services after updates indicates your acceptance of the revised terms.

Contact Us

If you have questions or concerns regarding this Privacy Policy or the processing of your Personal Information, please contact us:

Email: info@ritzzpay.com
Phone: 8500541475
Address: Pent House, Plot 82, Samath Nilayan, Sagar Society, Banjara Hills, Hyderabad, Telangana - 500073
Support Link: https://ritzzpay.com/contact

100% Compliant: Ritzzpay is compliant with ISO standards. We meet RBI's data localization rules, ensuring that all payment data is securely stored within India.

By using our Service, you agree to the terms of this Privacy Policy.

Information